Order Fulfilment with Blake Ferguson Photography.

1. Order Cancellations

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Given the nature of made-to-order, physical fine-art products, all payments are final, and the Company cannot directly guarantee if the production process has already begun, in which case, there is no guarantee of cancellation. Review your order details concisely before and after finalizing your payment. Once an order is processed, a cancellation may only be permitted within specific timeframes, as listed in 2a.) of this policy. 

 

Learn more details regarding the applicability of your Order considering cancellations, refunds and exchanges, noted the Returns & Exchanges Policy.

 

Digital Downloads and Educational Items are supplied immediately after purchase. The Client understands Digital Items are in-exchangeable and cannot be returned or refunded. Learn more about the rights and responsibilities between the Client and the Company correlating to Digital Items.

 

2. Shipping

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a. Processing Time

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Most made-to-order products begin production within 48 hours and undergo quality inspection within 3-7 business days. The Client will receive a notification via email once their Order has entered postal processing, including corresponding tracking information.

 

Large-format prints may require additional processing time due to their delicate nature and intricate details. As each Product varies in material and physical requirements, the production process varies in correlation. 

 

b. Shipping Costs & Carriers

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Shipping costs are calculated based on the order volume and the distance from the Company to the destination. These fees are determined during checkout when the Client provides their shipping address information. Available shipping options include standard service and express service, which determine the speed of delivery through third-party carriers. Domestic orders within Canada are shipped via Canada Post Inc., while international orders are shipped using DHL services.

 

c. Tracking

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Tracking information includes all shipping costs. The Client will receive a notification once their Order has been processed for shipment through these services, along with a tracking number that correlates to the shipment process of their ordered items.

 

d. International

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International Customers are responsible for insurance, duties, taxes, or other import fees. The Company is not responsible for any outstanding fees required by third-party shipping services outstanding by the Client for them to claim their Order from these services. 

 

e. Website Usage Terms & Third Party Responsibility

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By finalizing your purchase, the Client presumes all responsibility in agreement with the Company Terms of Service and understands that third-party shipping services assume responsibility for products in the shipment. As the Client indicates shipping choices during the checkout process, the Client indicates agreement that the Products included in their Order are subject to the Rights and Responsibilities of incorporated third-party expediting services.

 

The Company is not responsible for shipping delayed or neglected fulfillment due to events beyond our control, including but not limited to natural disasters, postal service disruptions, customs delays, global supply chain issues or government regulations. The Client will be informed by the Company if there are any delays via the email address correlating to their Order.

 

f. Courier Disputes or Lost Packages

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If a package is lost or significantly delayed, the Client must start by contacting the designated carrier using the provided tracking number. If the issue remains unresolved after 45 days, the Client may contact the Company for further assistance. While the Company is not responsible for lost packages, the Company will work with the carrier to investigate the issue and, where applicable, assist in filing a lost package claim. If a claim is successfully processed, the Company may offer a replacement or store credit at our discretion.

 

g. Extensive Care & Support

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After 45 days, if communications with third-party shipping services do not yield a satisfactory outcome, the Company will presume matters in the protection of the best interest of the Client, assuring a fair resolution for both the convenience of the Company and the Client.

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3. Damages

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If your artwork arrives damaged or defective, please complete our contact form within 7 days of the indicated delivery date. Clients must provide clear photographs of the damaged Product(s) and packaging, including the order identification number on their invoice or receipt. If the claim is approved, the Company may issue a replacement or refund at our discretion.

 

If a return is required, Clients are responsible for packaging the item securely to prevent further damage. Return shipping costs must be paid upfront by the Client, and the Company will refund the original shipping costs paid by the Client.

 

Given the nature of made-to-order products, if the Client seeks a refund or reimbursement, the Client must successfully return their Product(s) in original condition as to how it was found, with the same shipping information as used in their Order.

 

The Client assumes the responsibility and expense of ensuring their return arrives safely at the return address for the Company, found below. However, if the returned item proposes damage due to improper packaging, the Company reserves the right to refuse an adequate refund or exchange.

 

Blake Ferguson Photography

801 Central Avenue

London, Ontario

N5W 3R1

Canada

+1 (905) 715-2235

 

As the Company receives both, your ticket addressing your concerns, followed by the shipped contents correlating to the designated order number, is when a refund will be processed, reverting to the original payment method provided by the Client within 3-7 business days. 

 

Due to the limited-edition nature of art pieces and made-to-order prints from privately booked sessions, the ability to reproduce a copy of the ordered artwork is a determining factor. The Company makes no guarantees regarding reproduction, given the exclusivity of the Fine-Art products produced.